How can I check the status of an order?
To check the status of your order, log in with your username and password, go to the "Orders" section and click on the order number you want to verify.
In the "Shipping Details" section there is the tracking number to follow the package directly from the courier’s website.

How are deliveries made?
All deliveries are made by express courier.
For more information, please visit the "Shipments" page.

What is the estimated delivery time?
To estimate the delivery date it is necessary to take into account the preparation time of the parcel (up to 24h) and the delivery time from when it is picked up by the courier. The courier delivery time is indicated at check-out and is normally 1-2 days for Italy and 2-4 days for other countries.
For more information, please visit the "Shipments" page.

What does the product warranty cover?
The guarantee covers material or manufacturing defects; it does not cover parts of the product subject to normal wear and tear. The warranty is void if the product is damaged, misused or not maintained according to any instructions for use, care and storage.
For more information see the "Warranty" page.

What do I have to do to activate the guarantee?
The guarantee is valid from the purchase of the product and does not have to be activated.
Simply contact FITT’s customer service at customercare@fitt.com or through the online form on the "Contact us" page.
For more information see the "Warranty" page.

What should I do if I encounter a problem with a purchased product?
If you have any problems with the products, please contact FITT customer service at customercare@fitt.com or via the online form on the "Contact us" page.

What do I have to do to exercise the right of withdrawal?
To return a product, you must follow the procedure indicated on the "Returns" page.

Where can I find user manuals and product instructions?
For most of the products on FITT Shop, you can find and download the "User Manual" in the relevant product page within the "Download" section.

Where can I find product data sheets?
For most of the products on FITT Shop, you can find and download the "Technical sheet" in the relevant product page within the "Download" section..

How many years warranty do the products have?
Warranty years vary from product to product. You can find the warranty years of each product on the relevant product page within the "Description" section.

Where can I find any product offers?
You can find offers and discounts within the page "Offers and deals".

How can I find my nearest dealer?
Inside each product page there is a "Store locator" button that will allow you to access the "Store locator" page where to find the store closest to you.

Where can I find the general conditions of sale of the shop?
Click on the following link to view the "Terms and Conditions" of our shop.

What are the shop’s payment and billing methods?
The page "Payment and billing methods" contains all the information.

Where can I consult the privacy and cookie policy documents?
You can find the documents on the following pages: "Privacy policy" and "Cookie Policy".